Tuesday, February 20, 2007

Big ol jet airliner, don't carry me too far away, Big ol' jet airliner, 'cause it's here that I've got to stay

Having flown a great deal ever since moving to the Midwest, I think I can say with some degree of authority that the experience has gotten significantly more unpleasant since 9/11 for an obvious reason. No, not terrorism, if that was what you were thinking. Sure, security lines are occasionally a hassle, especially when airports reconfigure them and they back up, but I've still never had to wait more than an hour in line, and never came close to missing a flight. Most of the mishegas you find in a security line does nothing to actually protect your security, but it doesn't harm it either, so it's basically a wash. One tip: when lines are long, it's great to be flagged for a personal screening, since it jumps you right around the backup, for the cost of getting lightly felt up by a guard who will react extremely well to a passenger who acts politely and calls him sir.

No, the problem for the airline industry is the high cost of gasoline ever since the US used 9/11 to attack Iraq like they wanted to do long before Bush was inaugurated. This isn't mere conspiracy talk, it was the stated plan of the Project for the New American Century, from whose ranks came Richard Armitage, Jeb Bush, Dick Cheney, Zalmay Khalilzad, Lewis "Scooter" Libby, Richard Perle, Donald Rumsfeld, and Paul Wolfowitz. Their little war has caused oil prices to double since 2003 , killing the airlines' profits and allowing them to basically screw over their customers without restriction. Only Southwest and Alaska Airlines, who bought fuel futures at a ridiculously low price, managed to escape this trap and stay profitable among domestic carriers.

Remember American Airlines "More room in coach" policy...they abandoned it in 2005. During our recent trip to Seattle, a four hour flight, we were offered the opportunity to buy a vastly overpriced snack box, but saw no trace of a free snack, not even a stupid little bag of pretzels. Airlines almost seem to be going out of their way to nickel and dime you, but to be fair, it can get much, much worse.

As many of us have discovered, including some readers of this blog, the entire US Airline flight system shuts down lately the second there is a storm anywhere. My wife planned to visit family over Christmas, but the same storm that kept Alexis in Denver somehow kept a commuter flight from flying from Chicago to Champaign, even though both cities had clear skies and unseasonably warm temperatures. I remember a few years back the fun debates we had with United ticket agents at O'Hare when they tried to argue we were staying overnight in the airport because of weather delays, and we explained that it really had much more to do with their pilots refusing overtime. Thankfully, dad is a lawyer, so the Airlines ended up paying later, if i recall correctly, which is pretty much the standard result you find when dealing with a lawyer about anything.

Of course, these musings are prompted by the recent cancellation of over a quarter of Jet Blue's flights for an entire week, because of a single snowstorm that socked NYC. In the most extreme case, the nice but hopelessly incompetent people manning the airline left passengers on a plane for ten hours without food or water for everyone, and at some point the lavatories backed up. Joy. This has prompted calls for an Airline Passengers Bill of Rights. Jet Blue themselves instituted a version of this today, but suffice it to say that no one really trusts them. Airlines voluntarily committed to one of these plans back in 1999, after Northwest pulled the same trick, and look how well that's proven to work since. While actual legislation was blocked that time, it is looking increasingly possible that it may happen this time around. Democratic Senator Barbara Boxer has already started drafting a bill, designed so that passengers will never have to sit for more than three hours on the tarmac before being returned to the gate. This doesn't really happen all that often, but it's the extreme cases that demand the most serious regulation.

Of course some groups are already spreading hysteria about how this will doom the industry, as they always do:
But many people within the travel industry are opposed to such a bill. And Professor Gritta himself has mixed feelings about it – primarily because he's not sure the federal government can legislate customer service. He's also concerned that a new set of federal requirements could hamper the airline industry's still precarious financial recovery.

Others in the industry are more adamantly opposed. Kevin Mitchell, president of the Business Travel Coalition in Radnor, Pa., contends a passenger bill of rights could end up creating an entire slew of unintended consequences, such as more passenger inconvenience as well as higher prices.

For instance, one reason that airlines and pilots choose to sit on the tarmac is that if they go back to the gate, they lose their slot in the takeoff line. That could add even more hours of delay to a trip.

"Say a thunderstorm gridlocked O'Hare Airport for three hours and all planes were required to go back to the gate after three hours," says Mr. Mitchell. "It would be a catastrophe for a week [because of various FAA and crew regulations]. And so as well- intentioned as it may be, if you tie the hand of these airport managers and airlines, you're going to get more delays."
Let's take these in order, noting that they are rare occurrences. "You can't legislate customer service"...ummm, yes you can, if you happen to be Congress. It's part of the whole "Interstate Commerce" thing granted them in the Constitution. Think of it like the 40-hour work week and the minimum wage. People said they shouldn't legislate those, either.

"Hamper the recovery": How and why their costs allow them to trap you on a plane for TEN HOURS is beyond me. Since it affects all airlines equally, it's unclear why it hurts any specific airline. If some can't actually make that guarantee, than perhaps they shouldn't be flying in the first place. "unintended consequences" If these arise, then you can amend the stupid law! in the scenario described, you mandate that planes that got held up get priority over the other ones. It's just not that frickin hard. Planes don't take so long to taxi out to the runway, and we have computers that do this kind of scheduling task really, really well. Let's let them try.

In an interview on NPR today, Senator Boxer made a very good point. Since 9/11, airline passengers have been stripped of just about any right to complain about anything while on board a flight. Passengers have very few rights whatsoever with regard to any instruction from the crew. If the airlines refuse to implement policies to protect their interests, than it is the proper role of Congress to step in and take over. Remember, we've heard all of these arguments before. We'll take an example from the auto industry, since I think (ok, I hope) that it may prove to be prescient for the matter at hand. From Off the Kuff:
Generally speaking, the first thing you should do is disregard every gloom-and-doom statement that will emanate from an auto industry flack. These guys have bitched and moaned about every regulation imposed on them since the dawn of time. They fought against seat belts, they fought against air bags, they fought against fuel efficiency standards, and when they lost those fights they turned around and made the features they were forced to add selling points. The whole thing is a big heaping pile of FUD [ed. note: FUD = Fear, Uncertainty, and Doubt], and should be taken as such. Once we're all straight on that, we can have the real debate.

5 comments:

alexis said...

my only concern with legislation is that further red tape in trying to comply with this crap will cause even more delays. I think most travelers in the end really just want something very simple: a quick, no-delay flight. Food on short flights is optional. I'm happy to bring my own provisions. Clearly, if I'm flying 6 hours or more, I may not want to have to haul a meal with me, but within the US I don't mind if they skip the sandwich.

jfaberuiuc said...

I figure that by the time you are already delayed three hours, you're pretty much already screwed, and in most cases they probably knwe that at the airline for a while. As for food, they've got the room for it since they used to serve more of it. THose bags of prestzels and bottles of water last for months, so it's not unreasonable to ask for an emergency supply to be kept on board. I have to assume JetBlue kept any number of parents with smal children trapped on a plane for ten hours, and you can't go endangering their health becaus eyou are trying to keep costs low.

Anonymous said...

As for me, I'm booking from now on with Virgin America Airlines. Oh, wait, the FAA says they can fly but the DOT says no, Richard Branson may have too much control. Don't want furriners to own more than 25% of something as important as an airline. I mean a Brit, come on, what have they done to support us in Eyerack? By the way, want to run a port? On the bright side, United will give you a cookie on a 3 hour flight. Tasty cardboard if I say so myself. And for real fun, try a 4 hour flight on a Regional (read: uncomfortable) Jet.

jfaberuiuc said...

I don't know, the regional jets are sometimes more fun to fly. You've got the whole roller-coaster effect when they hit turbulence, the earsplitting noise, the occasional preflight delays when they tell you they need people to switch seats to balance out the wieght before they can fly (that always makes me feel more secure), and the strange fact that the seats on them are actually more comfortable than the larger jets sometimes, I think because the width is slightly less constrained.

Anonymous said...

Perhaps, but on the old Canadair 100 I flew part way out here on, when they said "Your seat cushion can be used as a flotation device" I marveled that the cardboard thin seat (no cushioning) could be used that way. But then I suppose a lead brick COULD be used as a flotation device but I wouldn't recommend it.

 

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